Return and refund policy
Vero Gears Return & Refund Policy
At Vero Gears, we are committed to offering innovative products that enhance your daily life. To ensure your satisfaction, we provide a 90-day no-questions-asked money-back guarantee from the date you receive your order.
Contact Us
Our Customer Support team is here to help and typically responds within 24 hours.
- Email: contact@verogears.com
- Phone: +15715541086
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
To help us assist you quickly, please include the following in your email or call:
- Order number
- Description of the issue
- Email address used at checkout
- Full name
⚠️ Note: Beware of unauthorized sellers falsely claiming to represent Vero Gears. If we cannot locate your order ID, it may have been purchased through a fraudulent source.
Order Cancellations
Orders can be canceled within 24 hours of placement.
Returns Eligibility
Products can be returned within 90 days of order receipt under our money-back guarantee.
Return Steps:
- Contact our support team at contact@verogears.com or +15715541086.
- Follow the instructions provided.
- Upon approval, you’ll receive a confirmation email with return shipping details.
Non-Refundable Items
- Complimentary or free items
✅ Opened and unopened products are both eligible for return under our guarantee. If the product does not meet your expectations, we’ll issue a full refund.
Damaged or Defective Items
If your item arrives damaged, please contact us within 7 days of delivery. Include the following:
- A short description of the damage
- Photos or video evidence
Email Format:
- Subject: Damaged or Defective Product
- Order No.
- Full Name
- Description + photo/video
- Contact Email Address
We’ll promptly issue a replacement upon confirmation.
Lost or Stolen Orders
For missing orders, please first contact your local courier or post office. While we cannot guarantee refunds or replacements in these cases, we will do our best to help resolve the issue.
International Shipping Disclaimer
You may place international orders, but Vero Gears cannot guarantee delivery or exemption from customs fees for countries outside our regular shipping zones.
Return Shipping Responsibilities
- Customers are responsible for return shipping costs (except in the case of damaged or defective items).
- We recommend using a tracked shipping method to ensure successful delivery to our warehouse.
For damaged items:
- Replacements will be shipped at no additional cost.
- If a refund is preferred instead of a replacement, the customer is responsible for return shipping.
Refund Options
We offer the following refund methods:
- Refund to the original payment method
- Store credit (where applicable)
Refund Processing Timeline
Once we receive and inspect your returned product, we’ll notify you of the approval or rejection of your refund. Products must be in good condition with all manuals and accessories included. When confirmed, we will refund within 7 days.
Late or Missing Refunds:
If your refund is delayed:
- Check your bank or credit card account.
- Contact your credit card company or bank. Processing times may vary.
- If you still haven’t received your refund, reach out to us directly.
Policy Updates
Vero Gears reserves the right to update this policy at any time.
Thank you for shopping with Vero Gears.
We appreciate your trust and are dedicated to providing products that improve your lifestyle.