Terms & Conditions

Effective Date: 07 May 2025

Vero Gears is operated and managed by Vero Commerce Limited. By using our website or purchasing our products, you agree to the following terms and conditions, which govern the relationship between Vero Commerce Limited and its customers.

1. General Conditions of Use

Vero Gears is a marketplace operated by Vero Commerce Limited. These terms apply to all transactions and interactions through our platform. By placing an order, you acknowledge and accept these conditions.

Vero Commerce Limited reserves the right to update or amend these terms at any time without prior notice. The version of the terms in effect at the time of your order will apply and is available at www.verogears.com.

We are not liable for failure to perform due to force majeure, including unforeseen circumstances beyond our control (e.g., natural disasters, government actions, strikes). Customers will be notified of such events promptly.

2. Customer Eligibility & Data Protection

Customer Eligibility

Vero Gears serves both individual and business customers. All sales comply with applicable consumer protection laws in the Hong Kong, U.K. and U.S. For B2B agreements, these terms will override conflicting clauses unless otherwise agreed.

Required Information

To place an order, customers must provide accurate and complete information:

• Individuals: Full name, address, email, and phone number.
• Businesses: Company name, contact person, company registration number, address, phone, and email.

Data Privacy

Customer data is securely stored and used for order processing, support, and legally compliant marketing communications. Data handling complies with GDPR and other applicable data protection laws.

Customers may request access to, update, or object to the processing of their personal data by contacting:
📧 contact@verogears.com

Cookies

We use cookies to enhance site functionality and personalize the user experience. You may manage cookie preferences through your browser. Some features may be affected by disabling cookies.

SMS Marketing

By subscribing to SMS updates, you consent to receive order updates, promotional messages, and service notifications. Message/data rates may apply. Reply STOP to unsubscribe or contact contact@verogears.com for help.

3. Pricing

• All product prices are listed in HKD/GBP/USD (depending on the region) and include applicable VAT.
• Shipping fees are shown at checkout unless otherwise stated.
• Vero Gears reserves the right to correct pricing errors. Products will not be sold at clearly incorrect prices.

Price Adjustments

If prices drop after an order is placed but before dispatch, we may honor the lower price. Price increases after the order will not affect your purchase.

4. Shipping & Delivery

Processing & Dispatch

Orders are typically processed within 48 hours (excluding weekends/holidays), provided items are in stock and payment is confirmed.

Shipping Methods

We offer multiple delivery options. Orders may be shipped in separate packages for logistical efficiency.

Partial & Priority Shipments

Customers may request to delay shipment until all items are available. Otherwise, items may be dispatched as they become available.

Uncollected Deliveries

Unclaimed or refused orders will incur full shipping charges. Orders are held for a maximum of 7 days, unless otherwise arranged.

5. Warranty

Products sold on Vero Gears are covered by warranties provided by the respective manufacturers. Warranty terms typically cover manufacturing and material defects.

To file a warranty claim:

• Refer to the product manual or manufacturer’s website.
• Or contact us at contact@verogears.com for support.

Vero Commerce Limited may assist with defect-related concerns where no active warranty applies.

6. Complaints & Returns

Submitting a Complaint

All complaints must be submitted in writing via email to:
📧 contact@verogears.com

Please include:

• Order number or receipt
• Description of the issue

Returns and complaints must follow our Returns Policy.

7. Payment Terms

All payments are one-time transactions. We accept major credit cards, PayPal, and other secure payment methods offered at checkout.

No recurring charges are applied unless specifically authorized by the customer.

For details, visit our Billing Terms.

8. Contact Information

For questions or assistance, reach out to our support team:

📧 Email: contact@verogears.com
📞 Phone: +15715541086
🏢 Address: 12200 Greco Dr Orlando, Florida, 32824, United States
🕒 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
🌐 Website: www.verogears.com

9. Changes to Terms

These Terms & Conditions may be updated from time to time. Continued use of our website and services implies acceptance of any changes. We encourage customers to review this page periodically.

Thank you for choosing Vero Gears — Smart Gear, Delivered Right.